How come I can only give 5 stars?? But if I could I would give Greenbrae Dental all the stars in the sky!!!
Let me say that I opened an account with Yelp just to post this about my experiences with Dr. Smida and staff. I am not a 'reviewer'.... BUT if my review can help another dental-phobe like me, then I felt compelled to write (that and to be able to give a little back to all that this office has given me... )
I am TERRIFIED of the dentist chair. Always have been. In my experience, its expensive and painful and I always got bad news. This kept me out and away for seven years. Yes, SEVEN years. I finally got up the gumption and made an appointment with Dr. Smida's office due to a mailer I received about catering to 'scaredy cats'. I thought 'Yep, that's me" so I called.
Greenbrae Dental was a different experience from the get go. I was welcomed with warmth and care from amazing front of house staff including Heather the office manager. My hygienist, Andrea, was oh so tender with me and, although I was tearful and frightened, they walked me through each step of the way with kindness. I was offered music and headphones and a squeeze ball to help with my nerves. I was very self-conscious about being so afraid and in this office I felt comforted and supported.
Dr. Smida met with me during this visit. He was very caring and patient he inquired about the nature of my phobias and how to address them for my health and well being. No one had ever asked me that before...
We (the office and I) worked out a treatment plan together. It was quite a juggling act between limited insurance funds and the amount of work I needed done. Dr. Smida was involved in the consultations and worked with me in terms of my limitations in many ways.
I felt everything was explained to me very clearly and concisely. They offered me several options of treatment and aided in me obtaining information about financing. Heather, the Office Manager, is diligent and approachable, and responsive. We split my treatment up into 3 sessions over a year period. We communicated often via phone and email. I had many questions and she answered them all thoroughly and with out impatience.
When I went in for my larger procedures: fillings and crowns, Natalie was there to help me through the process. She was warm and caring and she made me laugh with a few quick wit jokes that really helped take the edge off my anxiousness. Dr. Smida is thorough and attentive. (He even assisted me to my ride home after the first partially sedated treatment!) Natalie allowed me to be involved in the process of creating the crown on the computer and educated me a bit on how the technology works. It was actually rather fascinating!!
I went in for a cleaning last week and to my surprise I was not afraid at all. Andrea, my hygienist said I was like a different person. I know that it is completely due to the help and encouragement from Greenbrae Dental.
As I left the office on my last visit of my final procedure, I was given a loving congrats from everyone on staff. They even gave me a gift, as they were so proud of my commitment of completing all of the treatment. I said "WE did it together!' Cause lord knows, I could not have done with out each and every member of this team.
Thanks you guys! I feel like I am part of the family now and I will see you soon as I have promised myself and my wellbeing that I am going for checkups and cleanings on schedule WITH OUT fear from now on!! Now that is an AMAZING statement!!